16/5/2016 0 Comments
Service in the service industry
We recently had lunch near the port, in a tiny restaurant whose glory days were now little more than photographs on the wall. There, I was pleasantly surprised by the quiet, distinguished head waiter and his team. He wasn’t the type who was in your face, constantly asking if things were alright; he also wasn’t the type who would look straight at you but see right through you while you waived frantically to get his attention.
Instead, he would hover in the background, just in sight of the corner of your eyes. And you only had to look in his direction and he would send your table waiter over to see what they could do for you.
Did you know that waiting had its own place in honour under the service industry until recently when this notable industry was grey washed into becoming another faceless aspect of the food & beverage industry?
- spanning different time zones, countries and languages – but still delivering service in the service industry nonetheless.
So, you know you’re always taken care of, while feeling free to carry on with your main task at hand knowing that the logistics are being taken care of.
I felt compelled to ask this head waiter if he was free to chat about his working life – In a world where staff come and go like the days of the week, this head waiter seems to have chosen to stay the course and become a better version of himself through the journey.
He seemed like the kind of person you could sit down over tea and listen to the hijinks of the sea captains who used to call on this place as surely as they called at the port; relive the history of the place through the flickering scenes of his memories; and feel in your heart, the strife and struggles of those who worked, dined and conspired there. But hey - that’s a different story, for another time.
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