Factoring in the costs of an item's return journey is essential to a well-planned supply chain. Return & repair logistics is sometimes called reverse logistics where the goods move from the end consumer back to the seller or manufacturer. Whether it is to be re-sold, destroyed or sent elsewhere to recapture value, talk to us to plan this other end of the supply chain.

Goods needing repair

When items require repairs which can only be done by the original manufacturer or if there is no servicing support structure in the area of sale, you have 2 options:

For local repairs, we can make the arrangements for 2-way pickup & drop off once we know the agreed timelines between the manufacturer & buyer.

As for international return for repair, talk to us about temporary import/export procedures and save on potential taxes & duties

Goods returned

Sometimes delivered goods have to return to base because of:
  • Warranty returns
  • Product end-of-life
  • Damaged or defective equipment
  • Upgrades
  • Delivery error
  • Buyers' remorse

​Depending on your requirements, we can either store the returns then remit in batches, destroy or arrange for immediate about turn.