Shit does happen. The saying goes about the best laid plans of men and mice; in this case, it would be the best made plans of shippers and forwarders. We had a client who asked us “Can you fumigate a container which doesn’t have any wooden products in it?”
We said it wasn’t necessary, and then the client related a story to us about how they were moving metal structures to Australia, and it was a routine shipment with no wooden products or packaging. So, the shipment left without fumigation, and arrived in Sydney about 20 days later to a huge ruckus. An incy wincy spider had crawled into the container and made a sparkly little web right in the centre of the container!
Just enjoy the moment & celebrate for the other team while learning what went wrong or which areas to improve in order to win the next round. This is a very, very important lesson, which could make or break the industry. In freight forwarding, price stands out as one of the major deciding factors on which forwarder to work with for a business’ imports or exports. However, there are those very elusive and eclectic clients which make selections based on more than just a good price tag to the freight. Service, response times and accurate information on a timely basis have been areas which Alien Logistics has stood out, but yet there are factors which we are still learning from our customers and our competition which make these clients unique. If we could, we would have them both for tea and talk about the game that was won by the better team. If things worked out well, we would be friends, and hey, maybe even partners! There have been times where we work together with other forwarders who were going head to head against us for a client only to become strong partners to complement each other and work on our strengths so that the customer is given only the best service from both of our efforts. If there were other partnerships which could work out like this, then the freight forwarding industry would be able to explore more innovative methods in getting goods from where they come from, to where they need to be.